Quality & compliance
Accountability, in writing.
Outsourcing physical work on your vehicles is a question of trust. Trust is easy to claim, so here is the machinery behind ours.
Service-level agreements
SLAs are agreed per customer and measured, not asserted. Typical targets look like this:
- 01Task accepted within 30 minutes
- 02Standard task completed within 12 hours
- 03Urgent task completed within 2 hours
- 04At least 98% completion within the agreed window
- 05100% of required photos captured
- 06Complaint acknowledged within 1 hour
- 07Critical damage escalated within 10 minutes
- 08Rework completed within 24 hours
- 09Minimum monthly quality score of 90%
And what SLAs cannot cover
An SLA that pretends nothing can go wrong is not an SLA. These exclusions are written into the contract, in plain language, before you sign:
- Vehicle not found at the stated location
- Key unavailable
- Vehicle in use
- Customer system unavailable
- Unsafe vehicle
- Severe weather
- Closed facility
- Incorrect vehicle data
- Police or authority restriction
Three layers of quality control
Automated checks
- Missing-photo detection
- GPS-location validation
- Timestamp validation
- Duplicate- and blurred-photo detection
- Checklist completeness
- Mileage consistency
- Task-duration anomaly
- Vehicle-identity validation
Human review
- Random task sampling
- High-risk task review
- New-operator review
- Customer-complaint review
- Damage-report review
Customer feedback
- Task acceptance
- Rework request
- Service rating
- Issue categorisation
Insurance & risk control
Every vehicle movement is insured, and every operator is verified before they touch a vehicle. We would rather tell you exactly what is covered than advertise a blanket guarantee — so cover, limits and deductibles are confirmed with our insurer and stated in your contract, per service and per vehicle class, before work begins.
Mandatory procedures on every job
- Driving-licence revalidation
- Explicit vehicle authorisation
- Key chain-of-custody log
- Before- and after-movement photographs
- Mileage and fuel/battery capture
- GPS task tracking
- Incident hotline and accident protocol
- Defined customer-notification rules
- Evidence retention
- Operator suspension rules
Workforce
We use a hybrid model: employed core staff for city operations, dispatch, quality control and high-risk vehicle movements, plus vetted service partners for variable demand. Every field operator is identity-checked, licence-verified, trained and bound by a signed operating agreement, and paid properly — underpaying the person who is alone with your vehicle at 2am is a false economy.
Data protection
We process operator identity and licence data, GPS locations, vehicle registrations, photographs and damage records. That is personal data, and it is handled accordingly.
- GDPR-compliant privacy notices and data-processing agreements
- Role-based access control and encryption
- Defined retention periods and audit logs
- Restricted access to licence data
- Image redaction where necessary
- A documented incident-response procedure
- Supplier data-protection review
- EU-based hosting
Vehicle keys, access codes and precise fleet locations never travel through unsecured messaging channels. Not once, not for convenience.
Start with one location and 10–30 vehicles.
A pilot is the fastest way to find out whether this works for your fleet. One city, a fixed number of vehicles, two to four weeks, agreed unit prices, no integration required, and a performance review every week.
No integration. No long-term commitment. Clear expansion criteria.